Enter and view: Suffolk Ward Chase Farm Hospital

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Summary of report content

Healthwatch Enfield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Enfield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Enfield visited Suffolk Ward Chase Farm Hospital on 17/03/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Suffolk Ward appears to be well-managed, and training and supervision for staff seems to be of a high standard. We met the deputy manager who impressed us as being confident, competent and empathetic. Healthwatch Enfield found that accommodation and facilities in Suffolk Ward are generally good. There is a good choice of activities on offer (although not at weekends or in the evening), and patients told us that they enjoy the food provided. Patients’ physical health appears to be well-looked after, and patients spoke highly of the group therapy sessions, but there was no access to one-to-one talking therapies. Patients told Healthwatch Enfield that they were not always able to exercise choice, for example in terms of going outside, or having snacks outside mealtimes, as there were not always enough staff available to escort or assist them. The ward became noisy at times during our visit, creating an uncomfortable and unsettled atmosphere. Healthwatch Enfield witnessed some patients behaving in a disturbed manner and saw that staff did not always intervene effectively to restore a calm environment where all patients could feel safe and well-cared for. Healthwatch Enfield heard that some patients and relatives did not feel their concerns were listened to. From the observations we made during our visit and the comments we heard from patients, relatives and staff, we gained the strong impression that staff of Suffolk Ward are overstretched, which reduces their capacity to maintain a peaceful and healing environment and to provide person-centred care to all patients. There were 15 recommendations in this report which includes a action plan from Suffolk Ward.

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General details

Report title 
Enter and view: Suffolk Ward Chase Farm Hospital
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Tuesday, 17 March, 2015
Date evidence capture began 
Tuesday, 17 March, 2015
Date evidence capture finished 
Tuesday, 17 March, 2015
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Communication between staff and patients
Engagement
Health inequalities
Health promotion
Information providing
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-6036

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Mental health services 
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.