Enter and view: Suffolk Lodge

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Summary of report content

Healthwatch Wokingham Borough carried out an enter and view visit on Suffolk Lodge, a care home that provides accommodation and services for up to 40 residents who have care needs associated with old age or dementia. Healthwatch Wokingham Borough carried out the visit to test out a new tool for evaluation of how dementia friendly a care environment is. They also wished to see the social environment and to understand how person centred the care is. Observations noted by representatives included: - There was evidence of age and culturally appropriate objects in the communal areas to act as orientation cues and to stimulate every day familiar activity. - Most bedrooms were personalised with objects and pictures with frames of reference for the person with the dementia. This is important as a person's belongings should be welcomed into any care setting to create a home-like environment. - Signage in most areas is clear and prominent in a constant colour to the wall. There were recommendations made in the report that came under 8 themes and included: Communal spaces - Employ more contrasting colours in the corridors to help people navigate better. Contrasting colours on the walls and doors can give the person with dementia a sense of depth and perspective to help them to define important aspects of the environment. - Visual access - It is recommended that thresholds are clear to ensure that visual barriers (such as change in flooring) are minimised to avoid confusion and distress. Contrasting edges can be perceived as a barrier to some people with dementia. In such circumstances stark contrasts at floor level might become a hazard. The report includes a reply from the service manager.

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General details

Report title 
Enter and view: Suffolk Lodge
Local Healthwatch 
Healthwatch Wokingham
Date of publication 
Friday, 1 December, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Health promotion
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.