Enter and view: Suffolk House

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Summary of report content

Healthwatch Enfield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Enfield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Enfield visited Suffolk House on 06/10/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Suffolk House appears to be an excellent facility, providing support to individuals who have experienced a mental health crisis towards making a successful transition to independent living. It is well-led and managed and has embedded a team approach focused on meeting the unique individual needs of service users. Healthwatch Enfield believe that the ethos fostered by Rethink Mental Illness who provide this service, and the support which Rethink provide to staff and managers, is key to the quality of service we saw on the day of our visit. The house demonstrates a range of good practice, offering support which is clearly valued by service users. Healthwatch Enfield observed an excellent rapport between the staff and the service users that they met, and an openness that they found refreshing. Healthwatch Enfield made a number of recommendations for the management of Barnet Enfield and Haringey Mental Health NHS Trust, including some specifically for the Crisis Resolution and Home Treatment Team.

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General details

Report title 
Enter and view: Suffolk House
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Tuesday, 6 October, 2015
Date evidence capture began 
Tuesday, 6 October, 2015
Date evidence capture finished 
Tuesday, 6 October, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Information providing
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.