Enter and view: Stowe Ward at St Andrews Healthcare

Download (PDF 338KB)
You voted 'Yes'.

Summary of report content

Healthwatch Northamptonshire undertook an Enter and View visit to Stowe Ward at St Andrews Healthcare on 3 September 2019. St Andrew’s Healthcare is a charity providing specialist mental health care based in Northampton. It provides a service for approximately six hundred patients. Stow Ward is a Women’s Medium Secure Unit.


Its landscape is both scenic and well maintained, appearing rehabilitative in nature.

The ward appeared well-organised, calm and generally positive in regard to patient care and safety. The Unit was clean and spacious, as were the patient bedrooms. The facilities cater well for the needs of the patient.

There were measures in place for those with more complex needs and/or those needing a higher level of supervision.

 On the day of the visit, the staff to patient ratio was good. The staff seem dedicated to their professional roles, which offer highly personalised support, with a multidisciplinary team available to meet the patients’ needs holistically.

Staff informed Healthwatch that clinicians involve patients in the planning of their care and engagement in therapies and treatment. Patients’ views are considered and care is (reasonably) adjusted to meet identified needs.

Healthwatch were shown a programme of activities, where patients were encouraged to independently plan their week in advance. It was clear that patients could engage in creative activities, as evidence of their work was clearly displayed.

Food and mealtimes were welcomed by the patients. There was a variety of choice and each patient was able to make their own individual selection.


There were 4 recommendations in relation to the posters displayed, the need to repair equipment, encouraging patients to take part in activities and that the provider could develop peer support.   

The report contains a response from the provider outlining action taken in response to the recommendations.

Would you like to look at:

General details

Report title 
Enter and view: Stowe Ward at St Andrews Healthcare
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Tuesday, 3 September, 2019
Date evidence capture finished 
Tuesday, 3 September, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Consent to care and treatment
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
not known
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.