Enter and view: Stonehouse Care Home

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Summary of report content

Healthwatch Cheshire West conducted an unannounced Enter and View on Stonehouse Care Home, a privately owned dual registered care home with 35 bedrooms on 25 August 2016. Approximately 20 staff members are employed in the home. The first visit was arranged as part of Healthwatch Cheshire West’s Enter and View Schedule. Observation by the Enter and View representatives reported that: the facilities and equipment are clean and well maintained. There is a positive feel to the home and staff were friendly and caring and interacted positively with service users. All rooms are private and have en-suite facilities. Extensions to the existing building served to make the inside feel a little closed in with little natural light in some parts. During the visit there was not a lot going on or much socialising, residents in the lounges were either watching tv or sleeping. One negative observation was that there was a possible infection control risk in one communal toilet. Residents commented that they liked living there and were happy with the staff and enjoyed the food. Some general themes identified included that there were few organised activities in the home, no activity co-ordinator or use of volunteers. Recommendations were made about hiring an activities co-ordinator to increase engagement from residents including outings and activities. Additionally ideas were put forward to improve the outside space to include more greenery and decoration in the outside spaces. There was no service provider response in the report.

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General details

Report title 
Enter and view: Stonehouse Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 25 August, 2016
Date evidence capture began 
Thursday, 25 August, 2016
Date evidence capture finished 
Thursday, 25 August, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-6304

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
3
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.