Enter and view: Stonedale Lodge, Liverpool

Download (PDF 524KB)

Summary of report content

Healthwatch Liverpool conducted an Enter and View on Stonedale Lodge, a privately owned care home with 155 residents, with capacity for 180, on 15 August 2017. This visit was arranged for Healthwatch Liverpool to learn more about the service, and to find out from observations and speaking with people where the service appeared to be doing especially well, as well as finding out if any improvements could be made. The visit was not in response to any prior feedback or concerns identified relating to the quality of this service. Observation by the Enter and View representatives reported that: Overall, they were pleased with the quality of care and environments observed. Positive and friendly interactions between carers and residents were observed and staff were seen taking their time, talking and chatting with residents, not solely focused just on their care needs. The home did small, innovative things that made a big difference to residents such as creating the library and pub, and having an ice cream trolley with a jingle during hot weather. In Dalton House, we saw street name signage and front doors in different colours which help people with dementia with orientation. These touches are key to creating a dementia friendly environment and are recommended in best practice guides by The Dementia Centre at The University of Stirling. After talking to some residents and their relatives, those spoken to were happy with the care given. Residents also seemed happy, on the whole with the choices given with regards to food.

Would you like to look at:

General details

Report title 
Enter and view: Stonedale Lodge, Liverpool
Local Healthwatch 
Healthwatch Liverpool
Date of publication 
Tuesday, 15 August, 2017
Date evidence capture began 
Tuesday, 15 August, 2017
Date evidence capture finished 
Tuesday, 15 August, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Other information of note about this report 
Activity Coordinator
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Extra care housing services
Nursing care home
Residential care home
Respite care

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.