Enter and View: Stonecross Care Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Stonecross Manor Care Home, Cumbria, a nursing home run by Cumbria County Council. The visit was conducted on20th April 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: This was the third visit by the team as the first two visits were unsuccessful due to refusal of entry by the management for legitimate reasons. The home was clean and well maintained. Access to healthcare was arranged if necessary and an optician came once a year. The optician would visit in between annual appointments if required. The were pets (hamsters) for the residents ti ineract with. There was a varied activities schedule. The garden was easily accessed through double glazed french doors. The garden was multi level and easily accessed with wide paths and no steps. There were several high raised flower beds, a potting shed and a rabbit in a hutch on the lawn. The food was liked by the residents. The staff at the care home were commended for their pro-activeness and creativity in ensuring that residents are given the opportunity to integrate with the community outside of the home, be involved in the choices of activities, foods and running of the home as much as they want to in order to feel that they live “at home” and not in a institution.

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General details

Report title 
Enter and View: Stonecross Care Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Thursday, 20 April, 2017
Date evidence capture began 
Thursday, 20 April, 2017
Date evidence capture finished 
Thursday, 20 April, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Holistic support
Information providing
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Optometry services
Out of hours
Secondary care services 
Social care services 
Nursing care home
Community services 
Community healthcare and nursing services
Other services 
Patient transport

Details about conditions and diseases

Types of disabilities 
Not known

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.