Enter and view: Stone House, Buckinghamshire

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Summary of report content

Healthwatch Bucks conducted an unannounced enter and view visit to Stone House on 5 July 2016. The home provides nursing care for residents with dementia and those who are physically frail. During the visit, the team engaged with 2 residents and 4 members of staff using survey methods and observed the running of the home to inform the report. The report is part of Healthwatch Buck’s wider enter and view project about dignity in care. The feedback gathered was largely positive. The home was well-maintained, calm and caring. The staff were described as dedicated and the team observed positive interactions between them and residents. A variety of activities were offered to residents with flexibility for personal choice. The notice board displayed the dates for the residents’ meetings and plans for a summer party for residents. The notices, however, were found to be in small print which the team did not find appropriate for the residents. Residents’ privacy and personal choice was respected. While dietary requirements were considered for mealtimes, it was noted that the food was described as ‘like school dinners’. The report made two recommendations to the home. It was suggested that services, such as befriending, could be considered to provide more intellectual stimulation. The team also recommended the use of visual aids on the notice boards, such as picture menus etc. for those who cannot easily read or talk. The service provider responded to the report thanking the team for their constructive feedback. The provider challenged some of the findings and did not respond to the recommendations.

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General details

Report title 
Enter and view: Stone House, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 20 July, 2016
Date evidence capture began 
Tuesday, 5 July, 2016
Date evidence capture finished 
Tuesday, 5 July, 2016
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Decor
Quality of care
Quality of catering
Other information of note about this report 
Activity Coordinator
Activities
Healthwatch reference number 
Rep-5524

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Memory
Mobility
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
6
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.