Enter and view: Station Street Surgery

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Summary of report content

Healthwatch Warwickshire did an announced Enter and View visit to Station Street Surgery, on 28th April 2015. There was no visible signage from the road. No concerns were noted, and the surgery is purpose built. The surgery stands next to a public car park which has free parking. Three disabled bays are available next to the surgery. The internal decoration was found to be clean and tidy. The Healthwatch team found the surgery met most of their observational criteria, except in a few areas. There was no electronic check in and there was only one accessible toilet available. The names/photographs of GP’s and staff, at the surgery, were not displayed either. The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. Overall most people were happy with the services at the surgery. Most comments received were about the opening hours of the surgery, “Not open late enough or long enough”, “Not open in the middle of the day.” The report makes one recommendation that the surgery consult with patients regarding the concerns raised about opening hours. This could be conducted in conjunction with the Patient Participation Group to gain a more representative view than our sample size of 29 respondents.

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General details

Report title 
Enter and view: Station Street Surgery
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Monday, 8 June, 2015
Date evidence capture began 
Tuesday, 28 April, 2015
Date evidence capture finished 
Tuesday, 28 April, 2015
Type of report 
Enter and view
Key themes 
Booking appointments
Car parking access
Cleanliness hygiene and infection control
Quality of appointment
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.