Enter and view: Stanney Lane Medical Centre

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Summary of report content

This is an enter and view report conducted by Healthwatch Cheshire West 16 September, 2016. During the visit Healthwatch representatives spoke to a mix of staff. The visit was announced. Overall the clinic was found to be operating to a good standard. From observations patients and staff seemed to be getting on well. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Believe the investment in more exam rooms would be beneficial to reduce wait times, ‘turn aways’ and staff burden as well as make better use of staff time (i.e. health assistant not being able to see service users because of a lack of rooms). Especially if some services/facilities are lost and volumes continue to escalate and possibly having a separate waiting area. - Move back to having a presence in school -in some capacity. - Believe should continue to monitor the impact of restructuring on services and accessibility.

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General details

Report title 
Enter and view: Stanney Lane Medical Centre
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 9 August, 2016
Date evidence capture began 
Tuesday, 9 August, 2016
Date evidence capture finished 
Tuesday, 9 August, 2016
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Information providing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5560

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Sexual health

Details about conditions and diseases

Conditions or diseases 
Infections

Details of people who shared their views

Number of people who shared their views 
-
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.