Enter and view: Stamford Nursing Centre

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Summary of report content

Healthwatch Enfield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Enfield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Enfield visited Stamford Nursing Centre on 09/12/2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed, Healthwatch Enfield found from their observations and conversations with residents, relatives, staff and management they concluded that care at Stamford Nursing Centre is of a high standard. They hope that other local care and nursing homes can benefit from considering the recommendations which we have drawn up based on the good practice Healthwatch Enfield observed. There were 13 recommendations in this report which included areas around the themes of choice if food, activities, volunteer involvement and overnight stay for relatives.

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General details

Report title 
Enter and view: Stamford Nursing Centre
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Tuesday, 9 December, 2014
Date evidence capture began 
Tuesday, 9 December, 2014
Date evidence capture finished 
Tuesday, 9 December, 2014
Type of report 
Enter and view
Key themes 
Booking appointments
Communication between staff and patients
Food and nutrition
Health and safety
Health inequalities
Health promotion
Information providing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.