Enter and view: St Stephens Care Home

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Summary of report content

Healthwatch Cheshire East conducted an announced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch Cheshire East visited St Stephens Care Home, on 23/03/2015. The report informs St Stephens Care Home accommodates some extremely frail residents and all staff appear to care for them in a very positive and kindly manner. Undertaking the various activities must be quite a challenge, but the activities coordinator and all those who assist ensure no-one is left out, whether this be in a group activity or a one to one session. Relatives and visitors are kept informed of events happening within the home, and we noted that the letter from Healthwatch Cheshire East informing the manager that they would be visiting within a given period was on the notice board for all to see. Healthwatch Cheshire East could only judge the standard and quality of care experienced by residents by observation as it was not appropriate to disturb/interview any resident, but it was clearly evident to us that residents are well cared for and staff very committed to ensuring this continues.

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General details

Report title 
Enter and view: St Stephens Care Home
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Monday, 23 March, 2015
Date evidence capture began 
Monday, 23 March, 2015
Date evidence capture finished 
Monday, 23 March, 2015
Type of report 
Enter and view
Key themes 
Access
Admission
Building and facilities
Communication between staff and patients
Continuity of care
Decor
Food and nutrition
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Prescription
Quality of care
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-6038

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.