Summary of report contentSt Paul Medical Centre is located in the Central West neighbourhood of Blackpool. The visit was arranged as part of Healthwatch Blackpool’s enter and view schedule and was conducted on 16th August and 18th August 2017 were 42 patients were asked for their views. Observation by the enter and view representatives reported that: The environment appeared accessible and had some dementia friendly adaptions. The practice got a red rating for its overall access rating as there looked to be a mixed reaction over the easiness of getting appointments with half of the patients stating that they have difficulty getting urgent appointments with the majority of patients finding it difficult getting routine appointments. The patients also stated that the experience of booking appointments ‘could be improved’ with some saying it was poor. The practice received an amber rating for the overall quality rating as the majority of patients were happy with both the medical and non-medical staff along with feeling either ‘satisfied’ or ‘very satisfied’ with the care provided to them at the medical centre. It was also reported that most patients had not heard of the surgeries Patient Participation Group. The enter and view team raised quite a lot of issues with the medical centre based on their findings with the practice manager stating what action has been taken to address these.
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Enter and view: St Paul Medical Centre, Blackpool
Date of publication
Friday, 18 August, 2017
Date evidence capture began
Wednesday, 16 August, 2017
Date evidence capture finished
Friday, 18 August, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Network related impact
Tangible Impact (cost related)