Enter and view: St Paul Medical Centre, Blackpool

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Summary of report content

St Paul Medical Centre is located in the Central West neighbourhood of Blackpool. The visit was arranged as part of Healthwatch Blackpool’s enter and view schedule and was conducted on 16th August and 18th August 2017 were 42 patients were asked for their views. Observation by the enter and view representatives reported that: The environment appeared accessible and had some dementia friendly adaptions. The practice got a red rating for its overall access rating as there looked to be a mixed reaction over the easiness of getting appointments with half of the patients stating that they have difficulty getting urgent appointments with the majority of patients finding it difficult getting routine appointments. The patients also stated that the experience of booking appointments ‘could be improved’ with some saying it was poor. The practice received an amber rating for the overall quality rating as the majority of patients were happy with both the medical and non-medical staff along with feeling either ‘satisfied’ or ‘very satisfied’ with the care provided to them at the medical centre. It was also reported that most patients had not heard of the surgeries Patient Participation Group. The enter and view team raised quite a lot of issues with the medical centre based on their findings with the practice manager stating what action has been taken to address these.

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General details

Report title 
Enter and view: St Paul Medical Centre, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Friday, 18 August, 2017
Date evidence capture began 
Wednesday, 16 August, 2017
Date evidence capture finished 
Friday, 18 August, 2017
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Healthwatch reference number 
Rep-1544

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
42
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Network related impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.