Enter and view: St Patricks Care Home

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Summary of report content

Healthwatch Halton gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Halton to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Halton visited St Patricks Care Home on 27/11/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings in the report inform St Patricks Care Home has a wide range of nursing and support staff who care for up to 40 residents. All Staff are required to undertake mandatory training which includes safeguarding and senior staff have been trained in mental capacity in relation to Deprivation of Liberty (DoLS). There are three part time activity co-ordinators The home is in the process of ongoing refurbishment to create a dementia friendly care home environment. Signage is used extensively throughout the home including resident’s rooms, bathrooms, toilets and dining rooms where photographic menus are used to promote choice of meals. Residents are encouraged to furnish their rooms to their own personal taste. Flooring, furnishing and colour schemes have been updated in various parts of the home to aid the orientation and memories of residents diagnosed with dementia. Residents of St Patricks have access to primary care services including GPs, and medicine review, physiotherapists, dentists, opticians, chiropody visits, and the ‘Care Home Team’ from the Brooker Centre and the ‘falls prevention team’. Services such as a hairdresser, lay preachers, aromatherapy and a ‘snoezelen’ are also available. The home provides drinks and snacks throughout the day to residents and vending machines for both residents and visitors. All the known food allergies of residents are recorded Relatives are encouraged to visit at mealtimes to encourage the food and fluid intake of family members, and one to one support by staff for residents is available during mealtimes. Throughout the tour of the home, residents appeared happy and comfortable with staff and other residents. The report contains 4 recommendations.

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General details

Report title 
Enter and view: St Patricks Care Home
Local Healthwatch 
Healthwatch Halton
Date of publication 
Friday, 27 November, 2015
Date evidence capture began 
Friday, 27 November, 2015
Date evidence capture finished 
Friday, 27 November, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Healthwatch reference number 
Rep-6167

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.