Enter and view: St Mary's Continuing Care

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Summary of report content

Healthwatch Warrington conducted an Enter and View visit at St Mary’s Continuing Care in November 2017 after receiving specific intelligence regarding potential issues with Moving and Handling procedures (due to staffing levels and capacity), as well as the welcoming and inclusion of family and visitors. St Mary’s Continuing Care is owned by Marantomark Limited and provides up to 63 beds with specialist nursing care and support being offered to residents, including those with acquired brain injury, early onset dementia, mental health support needs and older people living with dementia. Two Authorised Representatives carried out the visit and reported on their first impressions, the premises, activities, food, cleanliness, medicines management, smoking, administration, admission, staffing, staff training, privacy and dignity and staff attitudes. Three recommendations were made: to improve external signage, display parking notices and improve noticeboards. The provider’s response is positive and promises to address the recommendations.

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General details

Report title 
Enter and view: St Mary's Continuing Care
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Tuesday, 9 January, 2018
Date evidence capture began 
Tuesday, 14 November, 2017
Date evidence capture finished 
Tuesday, 14 November, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Medication
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Good Practice
Healthwatch reference number 
Rep-6690

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Does the information include public's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.