Enter and view: St Martins Hospital

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Summary of report content

Healthwatch Kent carried out an Enter and View visit in August 2016 at St. Martin’s Hospital in Canterbury. The two reviewers visited the Fern and Samphire Wards which form part of the mental health trust. This was a return visit as on a previous occasion the Healthwatch representatives were unable to visit these wards. The reviewers observed a good relationship between staff and patients with a relaxed and calm atmosphere. Communication between staff and residents was high and staff noticeably listened to patients during the visit. Residents in both wards took an active part in their care and attended daily morning meetings regarding their care plans. Both wards provided a wide range of pastoral and occupational facilities designed to focus on residents’ care and safety; a calm room, TV room, family room for visitors, supported visits into town, shopping and cooking. All residents engaged in the facilities provided where they were able. Residents were also invited to share their views in weekly and monthly meetings. The results are on display boards in the communal areas. The communal areas were bright, clean and provided a relaxing environment for residents. It was noted that the male ward (Samphire) was waiting for decoration to be completed. Some of the noticeboards were not visible as a result. Residents stated they felt supported by the friendly staff. They also highlighted the good food and the range of activities available. Staff felt supported by management and proud of the care and facilities provided. Healthwatch made several recommendations about the collection and sharing of feedback.

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General details

Report title 
Enter and view: St Martins Hospital
Local Healthwatch 
Healthwatch Kent
Date of publication 
Tuesday, 23 August, 2016
Date evidence capture began 
Tuesday, 23 August, 2016
Date evidence capture finished 
Tuesday, 23 August, 2016
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.