Enter and view: St Margaret Nursing Home

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Summary of report content

Healthwatch North East Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch North East Lincolnshire visited St Margaret Nurseing Home on 22/08/2017. The summary of findings highlight; Residents were treat with dignity and respect; appears to be a happy and well run home; They did not see any name badges or any board to identify who the members of staff were; staff presented themselves well and were well trained; a well run recreational activities programme; a few doors that should have been closed when no staff were present were left open; residents and relatives confident in raising concerns if they have any The report includes 3 recommendations and does include a response from the provider.

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General details

Report title 
Enter and view: St Margaret Nursing Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Tuesday, 22 August, 2017
Date evidence capture began 
Tuesday, 22 August, 2017
Date evidence capture finished 
Tuesday, 22 August, 2017
Type of report 
Enter and view
Key themes 
Health and safety
Information providing
Lifestyle and wellbeing
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.