Enter and view: St. Leonards, Buckinghamshire

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Summary of report content

This is an Enter and View report by Healthwatch Buckinghamshire (HWB). Four HWB representatives undertook this visit on 22nd July 2015. St Leonards care. The team talked to 1 relative, 4 members of staff and 7 residents and observed another 25-30 residents and staff. The team have summarised their findings for this report through the following themes: How people are treated; personal choice; 'just like being at home; privacy and quality of life. This was an unscheduled Enter and View visit in that the care home were given up to 2 weeks’ notice of the intention to visit but not the time and date. Authorised representatives noted what they observed and were told. The summary of findings from the report is as follows: - The staff seemed to have a very good rapport with the residents - Residents were encouraged to help themselves and be independent The team recommended that St Leonards do the following: - posts a standard daily written menu outside the Beeches dining room as well as having the picture version up on the board. St Leonards said they were pleased with the content of the report. There is actually a written menu in the dining room itself, on a chalkboard, which Healthwatch Bucks representatives unfortunately did not see.

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General details

Report title 
Enter and view: St. Leonards, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 22 July, 2015
Date evidence capture began 
Wednesday, 22 July, 2015
Date evidence capture finished 
Wednesday, 22 July, 2015
Type of report 
Enter and view
Key themes 
Consent to care and treatment
Food and nutrition
Health and safety
Quality of care
Staff attitudes
Staff levels
Support
Other information of note about this report 
Safeguarding
Meaningful Activities
Good Practice
Healthwatch reference number 
Rep-5371

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
13
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.