Summary of report contentHealthwatch Northamptonshire completed an Enter and View visit to an elderly person’s residential facility with an upper bed capacity of 50. The remit and areas addressed for the Enter and View include the following: personal care and dignity of the residents; staff behaviour, attitude and relationship with residents; independence of residents and control over daily life; activities for residents; relationship between the home and resident’s relatives; staff satisfaction; food and drink. There was a good overall evaluation of the home. Residents are managed effectively. In particular it is noted that residents were encouraged to be independent and maintain control in daily life. There were ample opportunities for activities and stimulation of residents. Policies and procedures were clearly defined for complaints which is reflective of a stable staff team and other health and safety matters were efficiently discharged. The main areas of concern relate to the process of admission and discharge to and from the local General Hospital but specifically the exchange and flow of medical information between the Residential facility to the NHS. There was also a Data Protection block on information being passed from Hospital to staff at the home which was further addressed in the recommendations section of the report. Other issues identified for improvement include key worker systems at the home, more careful oversight of how medication is dispensed and overall communication between levels of staff.
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Enter and view: St John's Residential Care Home
Date of publication
Friday, 31 July, 2015
Date evidence capture began
Tuesday, 28 July, 2015
Date evidence capture finished
Tuesday, 28 July, 2015
Type of report
Enter and view
Communication between staff and patients
Quality of care
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?