Enter and view: St John's Residential Care Home

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Summary of report content

Healthwatch Northamptonshire completed an Enter and View visit to an elderly person’s residential facility with an upper bed capacity of 50. The remit and areas addressed for the Enter and View include the following: personal care and dignity of the residents; staff behaviour, attitude and relationship with residents; independence of residents and control over daily life; activities for residents; relationship between the home and resident’s relatives; staff satisfaction; food and drink. There was a good overall evaluation of the home. Residents are managed effectively. In particular it is noted that residents were encouraged to be independent and maintain control in daily life. There were ample opportunities for activities and stimulation of residents. Policies and procedures were clearly defined for complaints which is reflective of a stable staff team and other health and safety matters were efficiently discharged. The main areas of concern relate to the process of admission and discharge to and from the local General Hospital but specifically the exchange and flow of medical information between the Residential facility to the NHS. There was also a Data Protection block on information being passed from Hospital to staff at the home which was further addressed in the recommendations section of the report. Other issues identified for improvement include key worker systems at the home, more careful oversight of how medication is dispensed and overall communication between levels of staff.

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General details

Report title 
Enter and view: St John's Residential Care Home
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Friday, 31 July, 2015
Date evidence capture began 
Tuesday, 28 July, 2015
Date evidence capture finished 
Tuesday, 28 July, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Information providing
Quality of care
Quality of staffing
Staff attitudes
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.