Enter and view: St Johns Hospice

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Summary of report content

Healthwatch Lancashire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lancashire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lancashire visited St John’s Hospice on 21st August 2015. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs Healthwatch Lancashire. 100 % of respondents were happy with the range of services and therapies offered including carers who were also offered all the therapies. 100% of those that had the therapies found them helpful. 100% of respondents felt they were offered appropriate levels of support and information. 100% of respondents that attended the Positive Living Group found it to be “Very Good” and provided “high levels of information and support”.

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General details

Report title 
Enter and view: St Johns Hospice
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Friday, 21 August, 2015
Date evidence capture began 
Friday, 21 August, 2015
Date evidence capture finished 
Friday, 21 August, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number 
Rep-6075

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Hospice services

Details of people who shared their views

Number of people who shared their views 
14
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.