Enter and view: St Johns Court Nursing Home, Bromsgrove

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Summary of report content

Healthwatch Worcestershire did an announced Enter and View visit to the St Johns Court Nursing Home 30th September 2015, to see how residents in these settings are being provided with meaningful activities that support their health and well-being. St Johns Court had not applied for the Worcestershire Residential Dementia Service Standard at the time of the visit. The team spoke to several residents and staff in the conservatory area of the home as an activity was already taking place with 9 residents while many of the other residents were in their rooms due to frailty. The residents spoke well of the staff and felt they could have a joke with them, and they were helpful and friendly. There were comments though that reflected residents’ suggestion that the home was short staffed at times. The Healthwatch team observed that staff sometimes did not seem to be able to contact each other (maybe due to the size of the building). It was interesting to note that St John were developing rooms to act as a “pub” and a “pamper” area. The Healthwatch team recommended that the home reassure themselves that sufficient staff are available to respond to residents who require assistance. Opportunities to go on trips and outings could be further promoted to residents. Funding could be identified to introduce technology that can be used to further individualise activities. A few more recommendations are present in the report. The home’s response is detailed in the report.

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General details

Report title 
Enter and view: St Johns Court Nursing Home, Bromsgrove
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Friday, 8 January, 2016
Date evidence capture began 
Wednesday, 30 September, 2015
Date evidence capture finished 
Wednesday, 30 September, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Continuity of care
Decor
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Good Practice
Healthwatch reference number 
Rep-5455

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
6
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.