Enter and view: St James House Residential Care Home, response from provider

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Summary of report content

In June 2018, Healthwatch Blackburn with Darwen published, the update on recommendations/ action statement received from the management of St James House following the Enter and View Visit in November 2017, with the report published February 2018. All six recommendations have been actioned and a timeline given for those not already completed.

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General details

Report title 
Enter and view: St James House Residential Care Home, response from provider
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Wednesday, 20 June, 2018
Date evidence capture began 
Wednesday, 20 June, 2018
Date evidence capture finished 
Wednesday, 20 June, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Consent to care and treatment
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not applicable

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.