Enter and view: St James House Residential Care Home

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Summary of report content

This report is an Enter and View from St James House care home in Darwen. The Healthwatch conducting the Enter and View was Blackburn with Darwen. The Enter and View was done on November, 2017. This report was published February, 2018. People spoken to in St James were largely happy with the conditions and their care. There were some recommendations made in the report about improving participation in care planning and food choice, as well as providing more activities.

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General details

Report title 
Enter and view: St James House Residential Care Home
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Tuesday, 20 February, 2018
Date evidence capture began 
Tuesday, 28 November, 2017
Date evidence capture finished 
Tuesday, 28 November, 2017
Type of report 
Enter and view
Key themes 
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.