Enter and View: St George's Park Nursing Home

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Summary of report content

On 19th February 2019, Healthwatch Telford and Wrekin made a partially announced Enter and View visit to St George’s Park Nursing Home to find out if the residents were happy living in the home. At the time of the visit, there were 66 residents living in the home, 70% of whom had dementia and the remaining required nursing care.

The report found that both the residents and their relatives were happy with the level of care; the home had a good atmosphere; the residents looked clean, well dressed, comfortable and relaxed; the environment was clean, bright and airy; the food was good; staff were friendly and showed dignity and respect to the residents; the lounge duty system was effective to ensure staff could respond to resident needs which could be monitored; the pictures and words on the activity board helped those living with dementia.

The report made a few recommendations to improve the home further, such as to tell all visitors to not obstruct the fire exits with furniture; to avoid making weak and insipid looking tea for those who prefer a stronger brew; follow up with Age UK the option of attending a second lunch club; continue interacting with other local groups and organisations;  keep notice boards up to date and relevant. The providers responded by saying they would address all the issues raised by the report.

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General details

Report title 
Enter and View: St George's Park Nursing Home
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Monday, 20 May, 2019
Date evidence capture began 
Tuesday, 19 February, 2019
Date evidence capture finished 
Tuesday, 19 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health inequalities
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.