Enter and view: St Georges Park

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Summary of report content

Healthwatch Telford and Wrekin conducted an announced Enter and View on St Georges Park Care Home on 16 April 2015. The visit was arranged as part of Healthwatch Telford and Wrekin’s Enter and View schedule. Observations by the Enter and View representatives reported that: during the visit a Safeguarding issue was identified and was reported to management; premises had a very homely feel and rooms were spacious and nicely personalised; residents complimented the food, but were not necessarily aware of the different choices of food at meal times which sometimes led residents not liking their food; some relatives mentioned that clothing and hearing aides were frequently lost at the care home. Residents commented on how good the entertainment is in the home. Some said that more regular bingo sessions would be appreciated. Relatives commented that the residents’ dignity and respect is maintained with all members of staff knocking on the doors before entering, as well as “do not disturb” signs hung up on door handles when personal care is being delivered. The report recommended the following: • Lower the level of the desk-area for Reception, so that the receptionist can be clearly seen by the residents or visitors. • Introduce a staff-board that shows staff names and pictures. • Re-start the regular bingo sessions for the residents. • All residents should be made aware of all of the food choices available at each stage during meal times. • Ensure that relatives are able to more easily identify their relative’s assigned ‘carer of the day’ • Mark the Residents clothing to reduce the number of lost or mislaid items. Include making names on spectacles and hearing aids too to assist staff or relatives, as EMI Residents are unlikely to be able to identify these themselves. • When an announced HWTW Enter and View visit to the home is planned, ensure the information pack (posters and leaflets) provided to the home prior to the visit are displayed and distributed, so that residents, their relatives and visitors are aware of the intended visit (date/time) and opportunities to share their experiences. In response to the report, management confirmed that they reported and dealt with the safeguarding issue, and now the case is closed. Management also outlined their plan to address the issues raised in the report.

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General details

Report title 
Enter and view: St Georges Park
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Thursday, 16 April, 2015
Date evidence capture began 
Thursday, 16 April, 2015
Date evidence capture finished 
Thursday, 16 April, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Continuity of care
Food and nutrition
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.