Enter and view: St Georges Nursing Home

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Summary of report content

Healthwatch Wigan and Leigh conducted an Enter and View visit to St Georges Nursing Home in December 2018. Semi structured interviews and questionnaires were used to gather feedback from 12 members of staff, 9 residents and 7 visitors Observations were made by the representatives to support this feedback. Observations included: the home was clean and tidy and staff interacted with residents in a friendly and positive manner. Residents reported that there were opportunities to take part in meaningful activities; the meals were sometimes repetitive but mealtimes were flexible; and that they were well cared for with their individual needs catered for. Visitors were happy with the service and care provided but some reported issues with the management. Staff reported they were happy working at the home and that there were training opportunities available to them, although they commented that staffing levels could be improved. Recommendations made by the Healthwatch representatives included: consider offer a wider choice for mealtimes; management be more self-aware in the way they communicate with visitors; and review how the home meets individual needs and offer choice. The service provider responded in detail and implied that actions had been completed and were in progress to resolve the issues.

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General details

Report title 
Enter and view: St Georges Nursing Home
Local Healthwatch 
Healthwatch Wigan
Date of publication 
Monday, 4 March, 2019
Date evidence capture began 
Thursday, 13 December, 2018
Date evidence capture finished 
Thursday, 13 December, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Information providing
Lifestyle and wellbeing
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.