Enter and view: St George Park nursing home, Telford

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Summary of report content

Healthwatch Telford & Wrekin conducted an Enter and View on St George’s Park Nursing Home, a privately owned nursing home with 39 residents on the 27th of July and the 3rd of August 2017. This visit(s) was arranged as part of Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings. The visit is also in response to evaluations of feedback received from community engagements, and service provider / local council / CQC liaisons, and requests. This report comprises of one announced visit and one unannounced Observation by the Enter and View representatives reported that: They observed many occasions when care was given that supported the dignity, respect and well-being of residents. The carers gave time to residents, encouraging and taking part in the conversations, and joining in activities and tasks, though on a few occasions insufficient time was given for a resident to respond to a question. Staff said they enjoyed their job, and they felt supported by the management. Residents and relatives said they thought the home was ‘better now, and the staff are lovely and kind’. Six recommendations were made in the report and it contains a response from the provider that addresses these.

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General details

Report title 
Enter and view: St George Park nursing home, Telford
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Thursday, 3 August, 2017
Date evidence capture began 
Thursday, 27 July, 2017
Date evidence capture finished 
Thursday, 3 August, 2017
Type of report 
Enter and view
Key themes 
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.