Summary of report contentHealthwatch Telford & Wrekin conducted an Enter and View on St George’s Park Nursing Home, a privately owned nursing home with 39 residents on the 27th of July and the 3rd of August 2017. This visit(s) was arranged as part of Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings. The visit is also in response to evaluations of feedback received from community engagements, and service provider / local council / CQC liaisons, and requests. This report comprises of one announced visit and one unannounced Observation by the Enter and View representatives reported that: They observed many occasions when care was given that supported the dignity, respect and well-being of residents. The carers gave time to residents, encouraging and taking part in the conversations, and joining in activities and tasks, though on a few occasions insufficient time was given for a resident to respond to a question. Staff said they enjoyed their job, and they felt supported by the management. Residents and relatives said they thought the home was ‘better now, and the staff are lovely and kind’. Six recommendations were made in the report and it contains a response from the provider that addresses these.
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Enter and view: St George Park nursing home, Telford
Healthwatch Telford & Wrekin
Date of publication
Thursday, 3 August, 2017
Date evidence capture began
Thursday, 27 July, 2017
Date evidence capture finished
Thursday, 3 August, 2017
Type of report
Enter and view
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)