Enter and view: St Catherines Care Home, Bolton

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Summary of report content

Healthwatch Bolton conducted an announced Enter and View visit to St Catherines Care Home on 16 July 2015. The team interviewed 7 staff members, spoke with 7 residents and 1 relative during the visit and their observations were noted using a predetermined checklist. The main objective of the visit was to understand how dignity and choice was being respected and observe the care home environment. The team observed that the home was operating to a very good standard of care and residents were treated with dignity and respect. They saw evidence of staff interacting positively with patients, however, staffing levels was raised as an issue as they feel they do not get to spend enough time with residence. The staff received regular training. The report also highlighted some areas of concern. Staff raised concerns about access to community dentists. Residents commented that they experienced long waits to receive toileting support. The team were informed that there was a range of activities, individually tailored to suit the resident. Some residents suggested that they did not agree with this, but the team were informed that an activity coordinator due to start, may resolve this. The report recommended that the home is to monitor staffing levels and the attitude of staff on the evening shift, to monitor the personal care residents receive, and for Healthwatch Bolton to communicate the issue of access to community dental services to the service providers and commissioners. The report did not include a response from the services provider.

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General details

Report title 
Enter and view: St Catherines Care Home, Bolton
Local Healthwatch 
Healthwatch Bolton
Date evidence capture began 
Thursday, 16 July, 2015
Date evidence capture finished 
Thursday, 16 July, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Activities
Healthwatch reference number 
Rep-5316

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
15
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.