Summary of report contentHealthwatch Bolton conducted an announced Enter and View visit to St Catherines Care Home on 16 July 2015. The team interviewed 7 staff members, spoke with 7 residents and 1 relative during the visit and their observations were noted using a predetermined checklist. The main objective of the visit was to understand how dignity and choice was being respected and observe the care home environment. The team observed that the home was operating to a very good standard of care and residents were treated with dignity and respect. They saw evidence of staff interacting positively with patients, however, staffing levels was raised as an issue as they feel they do not get to spend enough time with residence. The staff received regular training. The report also highlighted some areas of concern. Staff raised concerns about access to community dentists. Residents commented that they experienced long waits to receive toileting support. The team were informed that there was a range of activities, individually tailored to suit the resident. Some residents suggested that they did not agree with this, but the team were informed that an activity coordinator due to start, may resolve this. The report recommended that the home is to monitor staffing levels and the attitude of staff on the evening shift, to monitor the personal care residents receive, and for Healthwatch Bolton to communicate the issue of access to community dental services to the service providers and commissioners. The report did not include a response from the services provider.
Would you like to look at:
Enter and view: St Catherines Care Home, Bolton
Date evidence capture began
Thursday, 16 July, 2015
Date evidence capture finished
Thursday, 16 July, 2015
Type of report
Enter and view
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?