Enter and view: St. Catherine’s Nursing Home

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Summary of report content

Healthwatch Sheffield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sheffield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sheffield visited St. Catherine’s Nursing Home on 27/06/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed they found service has a homely feel, both in communal and personal spaces Whilst staff members have been highlighted on the board, there are no images therefore some people may be unable to easily identify who’s who Staff members do not have name badges that identify themselves Small garden to rear of dining area is quite plain and boring - (currently mulling over plans to knock dining area into this space and create a conservatory). The recommendations within the report state to that the home undertakes an anonymous staff survey to identify any perceived issues with levels of training, and cross-reference these with their own training records. That the home either removes mention of the currently mothballed services (sensory room, dementia cafe) from their website or reinstates these. That the home consults with residents and their families re: their potential plans to extend the dining area and thus reduce the amount of outside space. That the home uses staff pictures as well as names to let residents and their families know who’s who, and that all staff wear name badges at all times. That the home build upon its existing good practice at lunchtimes by reviewing table service to see if people would prefer to be served a table at a time.

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General details

Report title 
Enter and view: St. Catherine’s Nursing Home
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Saturday, 27 June, 2015
Date evidence capture began 
Saturday, 27 June, 2015
Date evidence capture finished 
Saturday, 27 June, 2015
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Communication between staff and patients
Health inequalities
Information providing
Quality of appointment
Quality of regulation
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-6062

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.