Enter and view: St Andrews Group Practice

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Summary of report content

Healthwatch Kingston upon Hull conducted an announced Enter and View visit, as part of a planned set of visits looking at the GP practices, ranging from purpose-built health centres housing multiple practices, to converted houses which are used as surgeries by single practices. Healthwatch Kingston upon Hull visited St Andrews Group Practice on 13/04/2015. The practice is housed in the purpose built Bransholme health centre. The centre was opened in September 2012 and replaced a much smaller health centre on the same site. The centre houses 8 GP practices as well as a minor injuries unit, community services, Hull City Council help desk and housing advice. The summary of findings highlighted observations from the enter and view team in the following areas; reception, lifts/stairwell, facilities and general observations. The recommendation informed that any notices in the shared waiting area that are practice specific be marked as such. Practice information to be displayed including performance, patient experience and Friends & Family test outcomes. Electronic booking in points to be marked for relevant practice.

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General details

Report title 
Enter and view: St Andrews Group Practice
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Monday, 13 April, 2015
Date evidence capture began 
Monday, 13 April, 2015
Date evidence capture finished 
Monday, 13 April, 2015
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Building and facilities
Car parking access
Communication between staff and patients
Continuity of care
Decor
Health promotion
Information providing
Quality of appointment
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-6107

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.