Enter and view: Springvale Court Care Home, Gateshead

Download (PDF 431KB)

Summary of report content

In October 2016,Healthwatch Gateshead carried out an enter and view to Springvale Court care home, the purpose of the visit was to talk with residents, family members, staff and managers, in order to find out about the range, frequency and appropriateness of activities on offer to residents and explore how they meet individual resident’s needs, including those with dementia. During the visit the team spoke with 5 residents, family members, the manager and 3 members of staff. Summary of findings within the report: The staff team were committed to providing a homely environment for residents and that family members were encouraged to come and go freely. Staff had knowledge of the benefits of meaningful activities for an individual's health and well-being. An Activity Co-ordinator takes the lead on developing activities. A timetable of activities displayed in reception showing morning and afternoon activities. Some residents told us they would like to go out on trips, however there had been limited opportunities. There were 7 recommendations cited within the report which included; • The understanding was that it was a whole team approach to activity provision, with the Activity Co-ordinator taking the lead supported by all staff. How it was not clear during the visit how evident that was to staff and the recommendation that further staff training be carried out. • The visiting team heard examples from residents about individual interests they had prior to coming into the care home, however the team could not ascertain how the provider had responded to the identification of these interests. Therefore it was recommended that these interests were received. At the time of the report being published there was no response from the provider included.

Would you like to look at:

General details

Report title 
Enter and view: Springvale Court Care Home, Gateshead
Local Healthwatch 
Healthwatch Gateshead
Date of publication 
Wednesday, 26 October, 2016
Date evidence capture began 
Wednesday, 26 October, 2016
Date evidence capture finished 
Wednesday, 26 October, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Lifestyle and wellbeing
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.