Enter and view: Springfield Road Surgery

Download (PDF 134KB)

Summary of report content

Healthwatch Leicester and Leicestershire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Leicester and Leicestershire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Leicester and Leicestershire visited Springfield Road Surgery on 26 September 2018. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The recommendations in the report state consider providing a variety of seating appropriate to the needs of patients, a high proportion of whom are older persons. Review signage to both consulting room area and the self-help weight and blood pressure service. Ensure the emergency pull cord system within the toilets is in reach of all users. Ensure that information on notice boards is complete and up to date 5. Review phone booking service for patients and promote online booking service. 6. Consider painting the door of each consulting room appropriate to its name.

Would you like to look at:

General details

Report title 
Enter and view: Springfield Road Surgery
Local Healthwatch 
Healthwatch Leicester
Healthwatch Leicestershire
Date of publication 
Wednesday, 26 September, 2018
Date evidence capture began 
Wednesday, 26 September, 2018
Date evidence capture finished 
Wednesday, 26 September, 2018
Type of report 
Enter and view
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Health and safety
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.