Summary of report contentHealthwatch Warwickshire conducted an enter and view visit on Spring Hill medical centre GP surgery in Ardley on the 13th February 2017. The surgery has 4 GPs + 1 registrar and 3 practice nurses and serves 10200 patients. Observations from the visit mention that the surgery is a new build (2012) and conforms to current accessibility legislation with bright and clean decoration and furniture and fittings are in good condition. Also noted is that the surgery has an extensive car park with free parking, there are disabled bays and on-street parking nearby. 36 people completed a questionnaire giving their views and rating areas as either poor, average, good or excellent. Comments from patients included: “It’s hard to get in for an appointment and see who you want to see.” “I have to explain again as it’s a different doctor each time” “Normally tell you when running late” The report makes three recommendations: - The surgery look into the concerns raised by the patients in respect of the appointment booking system. Although the surgery has recently implemented an online booking system, there have been changes to the normal booking system and this appears to have caused problems at busy times. A ‘How To’ guide could assist with the concerns raised by patients. - Informing patients on the day of any delays which may impact their appointment. Good practice seen at other surgeries has involved a notice board in Reception or the use of the electronic check in or TV system to notify patients of current waiting times. - Suggestions and complaints box be easier to access by placing it in a more visible place in the waiting area. The report contains a response from the provider.
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Enter and view: Spring Hill medical centre Ardley
Date of publication
Thursday, 13 April, 2017
Date evidence capture began
Monday, 13 February, 2017
Date evidence capture finished
Monday, 13 February, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Quality of appointment
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?