Enter and view: Spring Farm Surgery

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Summary of report content

Healthwatch Havering conducted an Enter and View visit to Spring Farm Surgery in December 2017, as part of an ongoing programme of visits to all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of service-users is not compromised in any way. The team spoke with reception staff and a few patients during the visit and made observations regarding the premises, facilities, staffing and services offered. They also explored staff training, annual health checks, Patient Participation Group (PPG) and complaints handling. The report notes many positive observations and one recommendation is made to consider an alarm system for reception staff. The report does not contain a response from the provider.

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General details

Report title 
Enter and view: Spring Farm Surgery
Local Healthwatch 
Healthwatch Havering
Date evidence capture began 
Wednesday, 13 December, 2017
Date evidence capture finished 
Wednesday, 13 December, 2017
Type of report 
Enter and view
Key themes 
Administration
Booking appointments
Building and facilities
Communication between staff and patients
Decor
Digitalisation of services
Patient records
Prescription
Quality of appointment
Quality of staffing
Staff attitudes
Staff training
Support
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-6697

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Receptionists
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.