Enter and view: Spring Cottages

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Summary of report content

Healthwatch Lancashire conducted an Enter and View on Spring Cottages in Padiham Lancashire, a privately owned residential home catering for residents who are affected by old age. The visit was conducted on 25th September 2017 and was an announced visit which was arranged as part of Healthwatch Lancashire’s Enter and View schedule where 6 residents and a member of staff was asked for their views. Observation by the enter and view representatives reported that: The home received a positive review in each area that it was observed with the rating being based on that the home would be chose for a loved one. The home also received positive feedback from its residents who seemed to be happy living in the home along with being happy with the staff who care for them. The members of staff who work there also gave the home a good review with them feeling supported, happy and stating that they would recommend the home to a close relative. There were no recommendations made in the report and there was no response from the service provider.

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General details

Report title 
Enter and view: Spring Cottages
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Monday, 25 September, 2017
Date evidence capture began 
Monday, 25 September, 2017
Date evidence capture finished 
Monday, 25 September, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1652

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
7
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.