Enter and view: Spire Cheshire Hospital, Warrington

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Summary of report content

Warrington Healthwatch carried out an Enter and View visit to Spire Cheshire Hospital in October 2016, the visit was carried out in line with their strategic direction. This report did not include the gathering of patient experience and instead a separate engagement visit was to be arranged. The visit and review covered the following areas: • Approach and First Impressions • Reception and Waiting Area Pages • Additional Facilities and Navigation • Food and Refreshments • Activities and Leisure • Smoking Policy • Privacy, Dignity and Involvement in Care • Treating People as Individuals • Positive and Respectful Attitudes • Staffing and Leadership • Staff Training • Management of Medicines • Safety and Security (Safeguarding) • Cleanliness and Infection Control • Administration The report stated the hospital appeared well-run, with well-maintained facilities and operated a patient-orientated approach. The visiting team identified some clear examples of good practice and would like the hospital to share these ideas with other partner organisations. The recommendations included: • Update Website Statistics & Information • Share Best Practice • Provide Healthy Snacks • Update Bathrooms The response from the provider acknowledged the report and welcomed the visit from Healthwatch Warrington in providing an independent review.

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General details

Report title 
Enter and view: Spire Cheshire Hospital, Warrington
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Monday, 28 November, 2016
Date evidence capture began 
Tuesday, 18 October, 2016
Date evidence capture finished 
Tuesday, 18 October, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Healthwatch reference number 
Rep-6347

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Ear, nose and throat
Oncology
Physiotherapy
Urology

Details of people who shared their views

Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.