Enter and view: Spire Cheshire Hospital, WarringtonDownload (PDF 415KB)
Summary of report contentWarrington Healthwatch carried out an Enter and View visit to Spire Cheshire Hospital in October 2016, the visit was carried out in line with their strategic direction. This report did not include the gathering of patient experience and instead a separate engagement visit was to be arranged. The visit and review covered the following areas: • Approach and First Impressions • Reception and Waiting Area Pages • Additional Facilities and Navigation • Food and Refreshments • Activities and Leisure • Smoking Policy • Privacy, Dignity and Involvement in Care • Treating People as Individuals • Positive and Respectful Attitudes • Staffing and Leadership • Staff Training • Management of Medicines • Safety and Security (Safeguarding) • Cleanliness and Infection Control • Administration The report stated the hospital appeared well-run, with well-maintained facilities and operated a patient-orientated approach. The visiting team identified some clear examples of good practice and would like the hospital to share these ideas with other partner organisations. The recommendations included: • Update Website Statistics & Information • Share Best Practice • Provide Healthy Snacks • Update Bathrooms The response from the provider acknowledged the report and welcomed the visit from Healthwatch Warrington in providing an independent review.
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Enter and view: Spire Cheshire Hospital, Warrington
Date of publication
Monday, 28 November, 2016
Date evidence capture began
Tuesday, 18 October, 2016
Date evidence capture finished
Tuesday, 18 October, 2016
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Food and nutrition
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Ear, nose and throat
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?