Enter and view: Spennymore Care Home

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Summary of report content

Healthwatch Bolton conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch Bolton visited Spennymore Care Home, on 30/11/2018. Authorised Representatives spoke to nine residents, two staff and two visitors. Topics explored were: whether people felt at home, choices in daily routine, individual needs being catered for, feeling safe, personal care, thoughts about the staff, activities and what is good/bad or could be done differently. The summary of findings included: The home is welcoming, homely and friendly. Residents are happy to live here. Staff are happy working here, interact well with residents and are liked by residents. Staff are passionate about what they do, there is a genuine warm and caring atmosphere. The home was beautifully decorated with Christmas decorations. Staff training is fully up to date and records are well kept. The relatives that Healthwatch Bolton spoke to are very happy with the way their loved one is being cared for. This report contains 3 recommendation.

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General details

Report title 
Enter and view: Spennymore Care Home
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Friday, 30 November, 2018
Date evidence capture began 
Friday, 30 November, 2018
Date evidence capture finished 
Friday, 30 November, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Engagement
Health promotion
Information providing
Public involvement
Quality of staffing
Healthwatch reference number 
Rep-6152

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
13
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.