Enter and view: Southwater Residential Home

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Summary of report content

This report provides a summary of data that independent health & social care consumer champion Healthwatch Torbay gathered and collated from a planned visit to Southwater. Residential Home on 5th January 2017. The visit was set up to find out how residents, visitors and staff feel the health and social care system is working for them, and to gather their views and opinions on daily life in their care home setting. Healthwatch Torbay visited the home on 5th January 2017 to gather further feedback direct from residents, their relatives, carers and staff. During the visit, these representatives spent an hour and a half chatting with the residents, plus any family, visitors or staff that wished to voice their views. The Healthwatch Torbay online rate and review tool allows the public to rate services out of 5 stars and offer a review based on their experience. . Healthwatch Torbay received 7 reviews during January 2017, with an overall average rating of 5 stars out of 5. The recommendation within the report are as follows: Staff at Southwater Residential Home to continue to involve residents and relatives with activity planning and ideas to develop in the future; staff at Southwater Residential Home to share good practice with other Residential Homes in the local area. The report contains a response from the provider.

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General details

Report title 
Enter and view: Southwater Residential Home
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Thursday, 5 January, 2017
Date evidence capture began 
Thursday, 5 January, 2017
Date evidence capture finished 
Thursday, 5 January, 2017
Type of report 
Enter and view
Key themes 
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.