Enter and view: Southmead Hospital Mental Health Services, South Gloucestershire and Bristol

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Summary of report content

This is an Enter and view report from Healthwatch South Gloucestershire following the visit to Southmead Hospital Mental Health Services on Friday 25 September 2015. They made the following conclusions and recommendations: We found both the Mason unit and Oakwood ward to be clean and sufficiently staffed. The atmosphere in both units was pleasant with welcoming staff and a calm and professional feel. Both units offer a garden and rooms for activities and social interaction but both are scantily decorated and do not have a homely feel. Recommendations 1. Redecorate the Place of Safety to create a brighter environment to make the process less intimidating for patients who are admitted. 2. Display the information leaflets in the Place of Safety slightly lower down so they can be better seen and accessed. 3. Replace missing staff pictures in the Place of Safety. 4. Put pictures up in the lounges in Oakwood. 5. Provide a bin for cigarette butts in the Oakwood garden. 6. Ensure there are sufficient staff to accompany all patients who wish to access meals or activities on another site. Immediate service improvements – None identified.

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General details

Report title 
Enter and view: Southmead Hospital Mental Health Services, South Gloucestershire and Bristol
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Friday, 25 September, 2015
Date evidence capture began 
Friday, 25 September, 2015
Date evidence capture finished 
Sunday, 25 September, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Two Healthwatch working together
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care
Mental health services 
Mental health crisis service

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.