Enter and view: Southmead Hospital (Mason and Oakwood Wards)

Download (PDF 213KB)

Summary of report content

In January 2018 Healthwatch Bristol conducted an Enter and View visit to two wards at the Southmead Hospital; Mason Ward and Oakwood Ward. Both wards aim to provide a holistic service that provides interventions around mental health crisis, wellbeing and physical health. The service is provided by the Avon and Wiltshire Mental Health Partnership Trust (AWP). The purpose of the visit was to gather feedback from residents about their experiences of care on the wards and follow up on recommendations made by Healthwatch Bristol when they visited in autumn 2015. AWP was rated as “Requires Improvement” by the CQC in summer 2017. Healthwatch Bristol representatives visited acute wards and spent time speaking with service users, visitors and staff. Observations were made about the environment and interactions between the service users and staff team. Key areas explored within the report are quality of care, rights, choice, activities, food, environment, accessibility, staff and concerns. Healthwatch Bristol commends the wards for their caring, hardworking staff and managers. Oakwood’s activity timetable and food options were highly praised by service users, who also said they were involved in their care planning, as were their families. Impact from the 2015 Enter and View report is evident; service users at Oakwood said there were enough staff for them to take part in activities and that food portion size was good. Mason ward has also been redecorated as per Healthwatch’s 2015 recommendation. However, there were still areas identified for further improvement. A total of 8 recommendations were made but the report does not contain a response from the provider.

Would you like to look at:

General details

Report title 
Enter and view: Southmead Hospital (Mason and Oakwood Wards)
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Friday, 19 January, 2018
Date evidence capture began 
Wednesday, 22 November, 2017
Date evidence capture finished 
Wednesday, 22 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Mental health services 
Mental health crisis service
Psychiatry / mental health (other services)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.