Summary of report contentIn January 2018 Healthwatch Bristol conducted an Enter and View visit to two wards at the Southmead Hospital; Mason Ward and Oakwood Ward. Both wards aim to provide a holistic service that provides interventions around mental health crisis, wellbeing and physical health. The service is provided by the Avon and Wiltshire Mental Health Partnership Trust (AWP). The purpose of the visit was to gather feedback from residents about their experiences of care on the wards and follow up on recommendations made by Healthwatch Bristol when they visited in autumn 2015. AWP was rated as “Requires Improvement” by the CQC in summer 2017. Healthwatch Bristol representatives visited acute wards and spent time speaking with service users, visitors and staff. Observations were made about the environment and interactions between the service users and staff team. Key areas explored within the report are quality of care, rights, choice, activities, food, environment, accessibility, staff and concerns. Healthwatch Bristol commends the wards for their caring, hardworking staff and managers. Oakwood’s activity timetable and food options were highly praised by service users, who also said they were involved in their care planning, as were their families. Impact from the 2015 Enter and View report is evident; service users at Oakwood said there were enough staff for them to take part in activities and that food portion size was good. Mason ward has also been redecorated as per Healthwatch’s 2015 recommendation. However, there were still areas identified for further improvement. A total of 8 recommendations were made but the report does not contain a response from the provider.
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Enter and view: Southmead Hospital (Mason and Oakwood Wards)
Date of publication
Friday, 19 January, 2018
Date evidence capture began
Wednesday, 22 November, 2017
Date evidence capture finished
Wednesday, 22 November, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Mental health services
Mental health crisis service
Psychiatry / mental health (other services)
Types of disabilities
Types of long term conditions
Mental health condition
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?