Enter and View: South Adult Mental Health Team - Wallingford

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Summary of report content

On 15th November 2019, Healthwatch Oxfordshire undertook an Enter and View visit to South Adult Mental Health Team in Wallingford. Their aim was to engage with patients to understand their experiences of using the services. They also wanted to get a staff perspective on working within the team and to observe how the service operates and provides its services.

The findings of the report state that local Healthwatch team found this premises in a good clean condition and felt welcome. They heard that the team were supportive and hard-working and also had a good working relationship with the local GPs. This had a positive impact on patient referrals and care. However, they were out of date computers which caused unnecessary delays. Also, there were staff vacancies which we're having a negative impact on the team and the patients. They did not capture any feedback from patients during this visit, however, they did collect feedback from staff.

The report made four recommendations, to identify suitable training for admin team; ensure staff had enough training In relation to patients who had learning disabilities; more investments from Oxford Health NHS Trusts in the infrastructure of the IT; and have more meeting rooms in Wallingford. The report contains response from the providers for two of the recommendations.  

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General details

Report title 
Enter and View: South Adult Mental Health Team - Wallingford
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Thursday, 20 February, 2020
Date evidence capture began 
Friday, 15 November, 2019
Date evidence capture finished 
Friday, 15 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Continuity of care
Digitalisation of services
Information providing
Quality of care
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of long term conditions 
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.