Enter and view: South Adult Mental Health Team, Didcot

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Summary of report content

Healthwatch Oxfordshire undertook an Enter and View visit to the South Adult Mental Health Team at Didcot on 19 November 2019.   They heard from one patient, one carer and 3 members of staff.

Healthwatch heard very positive feedback about the Adult Mental Health Team, and staff told them they felt it was a supportive and well-led team to work in. Feedback about the Oxfordshire Mental Health Partnership was positive with the introduction of embedded voluntary sector workers being welcomed.

 However, waiting lists for the Complex Needs Service could be very long at the expense of both staff and patients. The team was also working on limited resources with no capacity for staff sickness or unexpected crises.

There were 3 recommendations and the report contains a response from the provider.

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General details

Report title 
Enter and view: South Adult Mental Health Team, Didcot
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Monday, 9 March, 2020
Date evidence capture began 
Tuesday, 19 November, 2019
Date evidence capture finished 
Tuesday, 19 November, 2019
Type of report 
Enter and view
Key themes 
Booking appointments
Communication between staff and patients
Integration of services
Medication
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 
Rep-7406

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
5
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Nurses
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.