Enter and View: SOS Bus

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Summary of report content

Healthwatch Oxfordshire undertook an Enter and View visit to the SOS bus on 31 December 2018.  This provides an on-the-spot service to deal with drug and alcohol intoxication to avoid overwhelming A&E services and was set up in response to research in 2014 by Healthwatch Oxfordshire.  The service runs every Friday and Saturday night during the winter from 11pm to 5am, with an additional service on New Year’s Eve.  They spoke to 4 staff, 3 patients, 2 friends and 2 police officers who referred people to the service.


  • The SOS Project can provide faster, more efficient and more cost-effective treatment to the people who are using Oxfordshire’s night time economy
  • Treatment at the Project can help to avoid unnecessary attendance at the Emergency Department
  • The project is highly valued by the local police as it can free up their time to focus on criminal concerns as opposed to medical ones
  • It is an excellent example of successful multi-agency working
  • The SOS Project is a valuable community resource which should receive funding to run all year
  • Patients felt that it was a wonderful service run by friendly and professional staff


There were three recommendations about capturing all interaction with people to identify impact, obtain funding and review its location. 

There is a response from the provider to the recommendations.

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General details

Report title 
Enter and View: SOS Bus
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Monday, 31 December, 2018
Date evidence capture finished 
Monday, 31 December, 2018
Type of report 
Enter and view
Key themes 
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Mobile doctors service
Out of hours

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.