Enter and view: Sonesta Nursing Home Ltd

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Summary of report content

Healthwatch Barnet conducted an unannounced Enter and View visit at Sonesta Nursing Home Ltd, on 26 March 2014, to follow up on a previous announced visit as part of a planned programme of work. The team of Enter and View Authorised Representatives undertook a review of the actions that had been taken following the original visit that took place in September 2013. The report indicates a very positive response to the original ten recommendations made, including the completion of renovations and repainting of the lounge area, with residents participating in all choices made. Two staff had completed Gold Standards Framework Training provided by the North London Hospice for End of Life Care. Staff attending this training were formally cascading it to other staff members, ensuring a positive impact all round. There was enthusiasm by staff to join the next round of training as they had seen how successfully it was being used to care for residents at the end of their lives. A recommendation around individual activity sheets for residents had been taken up by the activities coordinator who expressed real enthusiasm for any support which would allow them to extend the provision of activities to residents. Further recommendations were made in the follow up report, mainly around continuing the good progress.

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General details

Report title 
Enter and view: Sonesta Nursing Home Ltd
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 26 March, 2014
Date evidence capture began 
Wednesday, 26 March, 2014
Date evidence capture finished 
Wednesday, 26 March, 2014
Type of report 
Enter and view
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-5092

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
End of life care
Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
3
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.