Enter and view: Simonsfield Care Home Report, Halton

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Summary of report content

To enable Healthwatch Halton to see how the service is being provided in terms of life and quality care principles, to capture the views of residents, family, friends and staff and to consider the practical experience of family/friends when visiting the service. Simonsfield is a two-storey Residential Home with 62 residents. The home provides residential and dementia care. It has a warm and welcoming environment and staff were patient, kind, caring and respectful. Residents appeared relaxed and comfortable. All 63 rooms are en-suite. Residents may decorate their rooms to reflect their own taste. There was good signage throughout the home and handrails around the corridors. Décor was fresh and to an excellent standard. Residents were being actively listened to. There was a timetable of structured activities and posters showing events for the coming weeks. All residents are encouraged to access social activities. Medication is administered by Senior Care Assistants who wear ‘Do Not Disturb’ bibs. Chiropodist and opticians visit the home to see residents. Family resident meetings are held every other month, though they are not particularly well attended. The Manager hold Open Surgery on Tuesday evenings to engage with residents families who are encouraged to contribute to care plans. Recommendations: to engage with Healthwatch Halton when any health or social care issues arise for staff or residents, to make sure external signage is clearly visible.

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General details

Report title 
Enter and view: Simonsfield Care Home Report, Halton
Local Healthwatch 
Healthwatch Halton
Date of publication 
Wednesday, 11 October, 2017
Date evidence capture began 
Wednesday, 11 October, 2017
Date evidence capture finished 
Wednesday, 11 October, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Complaints procedure
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Secondary care services 
Nutrition and dietetics
Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.