Enter and view: Simonsfield Care Home

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Summary of report content

Healthwatch Halton conducted an unannounced Enter and View visit in February 2019 to Somersfield Residential Home. The home offers residential care with a wide range of support staff who care for up to 63 residents. Observations included that the car parking facilities were good and spaces were available for those with reduced mobility; information regarding the next monthly resident's meeting was clearly displayed and the reception area was clean and comfortable; dementia friendly signage was utilised throughout the home to aid orientation; the home appeared friendly and homely with familiar items around the home and corridors resembling streets; staff were well trained and training was regularly monitored and documented; residents were provided with the complaints procedure in their welcome pack and the procedure was also displayed in reception; there was a wide range of activities available including gardening and Pat Dog Therapy; and there was choice and flexibility around food and dementia friendly menus were used. The service provider responded well to the report and reiterated that they have aimed to decorate the Home for residents so that they are comfortable and feel welcome.

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General details

Report title 
Enter and view: Simonsfield Care Home
Local Healthwatch 
Healthwatch Halton
Date of publication 
Monday, 11 March, 2019
Date evidence capture began 
Wednesday, 13 February, 2019
Date evidence capture finished 
Wednesday, 13 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Information providing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.