Enter and view: Shrewsbury Court Independent Hospital, Redhill

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Summary of report content

Healthwatch Surrey undertook an enter and view visit to Shrewsbury Court, a private mental health hospital, on 6 December 2021. The purpose of the visit was to listen to the views and experiences of patients at Shrewsbury Court. The visit was prompted by discussions with the Joint Strategic Commissioning Convener- Learning Disability and Autism.

The visit looked at:

  • Safety
  • Covid measures
  • Environment
  • Facilities
  • Leaving plans
  • Personal hygiene
  • Medication
  • Food and nutrition
  • Activities
  • Staffing

The report includes a detailed response from the provider to the findings.

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General details

Report title 
Enter and view: Shrewsbury Court Independent Hospital, Redhill
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Friday, 4 February, 2022
Date evidence capture began 
Monday, 6 December, 2021
Date evidence capture finished 
Monday, 6 December, 2021
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Social / behavioural
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.