Summary of report content
Healthwatch Ealing undertook an announced Enter and View visit to Shirley Gardens on 2 June 2021. They agreed to conduct a series of three Enter & View visits to Mental Health Hostels in the borough. They wanted to review how the service was being run, the delivery of service and the quality of support provided to residents. They spoke to 4 people in total.
Overall, Shirley Gardens is a well-run service. It’s clean and very well maintained and during the visit, Enter and View representatives witnessed staff being friendly and attentive towards residents, treating them with dignity and respect. Staff were open about their experiences at Shirley Gardens. The staff were positive about the service but, felt some improvements could be made about how the service operates during COVID-19 pandemic. One resident spoke highly about the service, the management and staff.
The report contains 6 recommendations and a response from the provider.