Enter and view: Shirley Gardens

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Summary of report content

Healthwatch Ealing undertook an announced Enter and View visit to Shirley Gardens on 2 June 2021. They agreed to conduct a series of three Enter & View visits to Mental Health Hostels in the borough. They wanted to review how the service was being run, the delivery of service and the quality of support provided to residents. They spoke to 4 people in total.

Overall, Shirley Gardens is a well-run service. It’s clean and very well maintained and during the visit, Enter and View representatives witnessed staff being friendly and attentive towards residents, treating them with dignity and respect. Staff were open about their experiences at Shirley Gardens. The staff were positive about the service but, felt some improvements could be made about how the service operates during COVID-19 pandemic. One resident spoke highly about the service, the management and staff.

The report contains 6 recommendations and a response from the provider.

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General details

Report title 
Enter and view: Shirley Gardens
Local Healthwatch 
Healthwatch Ealing
Date of publication 
Tuesday, 22 March, 2022
Date evidence capture began 
Wednesday, 2 June, 2021
Date evidence capture finished 
Wednesday, 2 June, 2021
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Psychiatry / mental health (other services)
Social care services 
Assisted living

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.