Enter and view: Shenstone House

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Summary of report content

Healthwatch Worcestershire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Shenstone House provides accommodation and personal care for a maximum of 14 older people, and at the time of our visit there were 10 people in residence, one of whom receives regular respite care. Healthwatch Worcestershire visited Shenstone House, on 14/10/2016. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings include there was a very warm and relaxed atmosphere as Healthwatch Worcestershire arrived for the visit, where they were welcomed by the Manager and a couple of interested residents. As Healthwatch Worcestershire went through the main communal lounge there appeared to be a lot of activity and laughter as residents and staff gathered and prepared for some conversation together following breakfast. A very helpful initiative in the hallway was a large board prepared daily by staff with a 'Who am I' quiz, dates of historical events, details of the staff on duty and other useful information. This proved to be a real focal point within the home, stimulating discussion and debate among residents, staff and visitors throughout the morning. The home is commended for introducing and promoting a resource of this nature. It was noted that the home is situated in a rural area some 5 miles from Kidderminster Town, down country lanes and away from public transport routes; there are no pavements or street lighting near the home. The manager indicated her belief in the importance of person-centred care, and this was evident in the way staff spoke of the needs of residents, and also how they responded to individuals. There was an emphasis on meeting individual needs, while recognising the significance of the group dynamics and the importance of taking account of all views and wishes. Several relatives and friends of residents were present during our visit, and all appeared to be treated with respect and involved in the life of the home. Those who spoke with HWW confirmed the focus on family/community and the way in which they were encouraged to take an active part. The feedback questionnaires received reflected the positive attitude of staff and the efforts made to ensure the wellbeing of residents and to provide meaningful activities. The recommendations within the report reflect the findings, and are in relation to themes of involvement of residents in the community and volunteers.

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General details

Report title 
Enter and view: Shenstone House
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Friday, 14 October, 2016
Date evidence capture began 
Friday, 14 October, 2016
Date evidence capture finished 
Friday, 14 October, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Quality of care
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.