Enter and view: Shelburne Lodge, Buckinghamshire

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Summary of report content

Healthwatch Buckinghamshire conducted an Enter and View at Shelburne Lodge, a nursing care home in High Wycombe, Buckinghamshire, which provides care for up to 54 people. The visit was conducted on 25th July 2017. The visit was unannounced on the day but the care home did receive 2 weeks’ notice that the visit was taking place and 10 people shared their views. Observation by the enter and view representatives reported that: Residents and staff seemed very comfortable and open with each other We saw many visitors pop in and out of the manager’s office on arrival Residents told us they enjoyed everything arranged by the activities team The comments about the home were positive with it being reported that the people in the home was happy and comfortable with the care they received from staff with the residents stating that they were “marvellous”. After the visit, the enter and view team made slight recommendations and following this, the service manager stated that they was happy and very pleased with the report and they were looking forward to it being published.

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General details

Report title 
Enter and view: Shelburne Lodge, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 15 August, 2017
Date evidence capture began 
Tuesday, 25 July, 2017
Date evidence capture finished 
Tuesday, 25 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.