Summary of report contentHealthwatch Buckinghamshire conducted an Enter and View at Shelburne Lodge, a nursing care home in High Wycombe, Buckinghamshire, which provides care for up to 54 people. The visit was conducted on 25th July 2017. The visit was unannounced on the day but the care home did receive 2 weeks’ notice that the visit was taking place and 10 people shared their views. Observation by the enter and view representatives reported that: Residents and staff seemed very comfortable and open with each other We saw many visitors pop in and out of the manager’s office on arrival Residents told us they enjoyed everything arranged by the activities team The comments about the home were positive with it being reported that the people in the home was happy and comfortable with the care they received from staff with the residents stating that they were “marvellous”. After the visit, the enter and view team made slight recommendations and following this, the service manager stated that they was happy and very pleased with the report and they were looking forward to it being published.
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Enter and view: Shelburne Lodge, Buckinghamshire
Date of publication
Tuesday, 15 August, 2017
Date evidence capture began
Tuesday, 25 July, 2017
Date evidence capture finished
Tuesday, 25 July, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Care of the elderly
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?